INDUSTRIES WE SERVICE

In every industry profitability can be maximized with our services

HOME CARE

When providing home care to the elderly, it’s easy for coordinators to get overwhelmed with the details. It can also be challenging to keep costs down while following governmental regulations. The capable and professionally-trained SG Contact Center team can be the solution you have been searching for. We offer you a complete home care coordinating staff, including receptionists, customer service staff, and assistant coordinators who can manage HR recruitment, staffing, visit compliance, billing, and 24/7 on-call coverage. All of our staff comply with HIPAA protocol, and are fluent in English and Spanish so you can provide for anyone in need of your services.

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MEDICAL BILLING

If you and your team are getting bogged down by data entry and single-claim denials, then it’s time for you to outsource. By choosing SG Contact Center, you are allowing your team to focus on what they do best and excel in more important areas. The SG Contact Center team is fully capable and experienced in all areas related to medical billing, including verifying eligibility and obtaining authorizations, claim entry, payment posting and reviewing, claim follow up, and accounts receivable. As an added bonus, we can work with your existing EHR and PM software, so there is no set up or hassle involved.

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MEDICAL BILLING

If you and your team are getting bogged down by data entry and single-claim denials, then it’s time for you to outsource. By choosing SG Contact Center, you are allowing your team to focus on what they do best and excel in more important areas. The SG Contact Center team is fully capable and experienced in all areas related to medical billing, including verifying eligibility and obtaining authorizations, claim entry, payment posting and reviewing, claim follow up, and accounts receivable. As an added bonus, we can work with your existing EHR and PM software, so there is no set up or hassle involved.

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INSURANCE

SG Contact Center can be the solution to the outsourcing dilemmas of multiple industries, including the insurance industry. All SG Contact Center customer care representatives combine experience, competence, and courteous phone skills for a broad range of services that are available 24/7. We also provide the initial training in EPIC and TAM Software's. Our team can perform multiple processes for all your auto, home, and commercial insurance needs, such as providing receptionists, data entry, quoting, processing premiums and conditions, endorsements, processing reinstatement's, taking care of renewals, billing, and much more.

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REAL ESTATE

Our team of dedicated, knowledgeable and capable staff is available to support your in-house management team as needed. Aside from providing the receptionists and customer service reps, our experienced team can offer your company a full tenant and residential support system. They are there to help you, your supers follow up on work-orders, lease-renewals, billing and ledger inquiries, run your rent report software, AR and more. Additionally, our staff is trained to use the CRM's that the are most popular and often-used software in the real estate management industry.

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REAL ESTATE

Our team of dedicated, knowledgeable and capable staff is available to support your in-house management team as needed. Aside from providing the receptionists and customer service reps, our experienced team can offer your company a full tenant and residential support system. They are there to help you, your supers follow up on work-orders, lease-renewals, billing and ledger inquiries, run your rent report software, AR and more. Additionally, our staff is trained to use the CRM's that the are most popular and often-used software in the real estate management industry.

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E-COMMERCE

Our staff has full knowledge of, and can fully support the following e-commerce campaigns: Amazon, eBay, Walmart and Overstock, as well as your own e-commerce platform (Magento or SellerCloud with Rakuten.com, BUY, JET, or Newegg). Our team can also provide a wide range of services that will fully support any e-commerce campaign, ranging from providing receptionists and customer service representatives, to creating and managing listings, to processing orders and online payment, to handling returns and exchanges and managing inventory, reports, and invoices. We can also take care of the design aspect of your business, by editing product images, creating manuals, packaging layouts, email newsletters and creating fitting product descriptions to help sell your merchandise.

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ARCHITECTURE

At SG Contact Center, we pride ourselves in hiring skilled and knowledgeable reps that are qualified to provide for a broad range of services. Our staff is trained to take care of multiple specialty tasks in the architectural industry, including designing projects, structural planning, space planning, full furniture layout and finishing specification, organizing structured layers and dimension standards, and incorporating corporate title block. Our staff is professionally trained in both the Autocad and Planswift software, to be used as needed.

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ARCHITECTURE

At SG Contact Center, we pride ourselves in hiring skilled and knowledgeable reps that are qualified to provide for a broad range of services. Our staff is trained to take care of multiple specialty tasks in the architectural industry, including designing projects, structural planning, space planning, full furniture layout and finishing specification, organizing structured layers and dimension standards, and incorporating corporate title block. Our staff is professionally trained in both the Autocad and Planswift software, to be used as needed.

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INSURANCE PROVIDERS - CSR

Providing good customer service is important to any business. But when it comes to the insurance industry and the intricacies involved, employing a skilled and highly competent customer service team is vital. Our fully trained customer services representatives can provide the status of a claim, escalate pending claims, provide denial information on a claim, take care of claim submission, and check appeal status on a claim. They can also assist your customers by providing the eligibility of an active date on file, let them know if a procedure will be covered by their policies, and helping customers find a provider who is participating on their policy.

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STAFFING

Our team can take care of all of your company’s staffing needs. We can provide office support, coordinate and confirm staff schedules, address general staff issues, and provide coordinators and organize a correspondence network between them. We can also take care of the recruitment and HR aspect of your business, by looking for possible medical and non-medical applicants for a particular post opening, gauging if the applicant is qualified to apply, and scheduling and conducting staff interviews.

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STAFFING

Our team can take care of all of your company’s staffing needs. We can provide office support, coordinate and confirm staff schedules, address general staff issues, and provide coordinators and organize a correspondence network between them. We can also take care of the recruitment and HR aspect of your business, by looking for possible medical and non-medical applicants for a particular post opening, gauging if the applicant is qualified to apply, and scheduling and conducting staff interviews.

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Increase your productivity with outsourced solutions. Let's Talk Outsource.

Outsourcing with strategy that boost your business.

We're here to provide you with more information, our team is ready to answer all your quesitons.

International Contact Center Sites

USA
USA

13650 NW 8th Street, Suite 109
Sunrise, Florida, 33325

PHILIPPINES
PHILIPPINES

21 Emilio Aguinaldo Highway
Bacoor City, Cavite, Philippines

DOMINICAN REPUBLIC
DOMINICAN REPUBLIC

Villa Juana, Santo Domingo
República Dominicana